Our Policies

RETURNS & WARRANTY

Warranty/Liability Policy

All products sold by Performance Plus are sold as is to the customer. Performance Plus does NOT offer warranties on any of the products sold. Every product is protected by a standard manufacturer's warranty instead. Performance Plus will be happy to put you in contact with any manufacturer in the case of a warranty issue.

Performance Plus is not liable for any damages or injuries resulting from using or installing the products purchased from our website. Due to strict government regulations, some products that we sell are not approved for street/highway use. These items can only be used at the track or off-road. Removal of reinforcements, bumpers, turn signals, and other safety equipment on the vehicle is at the customer's discretion. Performance Plus will not be responsible for the customer's actions. Please respect your road laws and hoon responsibly. ;)

Copyrights/Trademarks

All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Performance Plus and protected by Canadian and international copyright laws. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must present a receipt as proof of purchase.

Several types of goods are exempt from being returned including but not limited to oils; fuels; electronics; gaskets; tires; customized products; special order products; built to order. These item categories cannot be returned or refunded.

Additional non-returnable items:

* Gift cards

* Downloadable/digital products

To complete any return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Components with obvious signs of use, oily or greasy fingerprints on packaging,

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

**We reserve the right to make the final call on what qualifies for partial and full refunds under all circumstances.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at nathan@performanceplus.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nathan@performanceplus.com and send your item to:

416 22nd street west, Saskatoon, SK, S7M 0R4, Canada.

Shipping

To return your product, you should mail your product to: 416 22nd street west, Saskatoon, SK, S7M 0R4, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Changes

We may update this “RETURNS & WARRANTY” policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We reserve the right to make any changes to this policy without notice.

Contact

For more information about our policy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at nathan@performanceplus.com or by mail using the details provided below:

416 22nd street west, Saskatoon, SK, S7M 0R4, Canada

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.performanceplus.com (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information?

We share your Personal Information with third parties to help us use your Personal Information, as described below. We use Google Analytics to help us understand how our customers use the Site.

You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We reserve the right to make any changes to this policy without notice.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at nathan@performanceplus.com or by mail using the details provided below:

416 22nd street west, Saskatoon, SK, S7M 0R4, Canada

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